Support

Contact support

For support requests, bug reports, or account-related help, email us at [email protected].

What MindingPeople does

MindingPeople helps you keep track of people, notes, birthdays, name days, custom events, reminders, and relationship details in one place.

Common issues

• I cannot sign in. Make sure you are using the same sign-in method you used when creating the account, such as email/password, Google, or Sign in with Apple.
• Notifications are not arriving. Check that notifications are enabled both in the app settings and in your device settings. If you recently changed reminder time settings, reopen the app once to let reminders reschedule.
• My subscription is not active. Open the paywall and use Restore Purchases. If the issue continues, contact support and include the platform and subscription type you purchased.
• I exported my data and want to restore it. Use the Restore from backup option in Settings and select the exported JSON file.
• I want to delete my account. Open Settings and use the dedicated Delete account action, which is separate from Delete all local data.

Subscriptions

Premium access is managed through Apple subscriptions on iOS. If you purchased a subscription and premium access is not visible in the app, try Restore Purchases first. Subscription billing, renewal, and cancellation are handled by Apple.

Backups and local data

You can export your local app data from Settings and save it as a JSON backup. You can also restore from a previously exported backup file from the same area. Deleting local data from the app removes local records stored on that device only.

Privacy

To learn how MindingPeople processes personal data, please read our Privacy Policy.

When contacting support

To help us resolve issues faster, please include a short description of the problem, the device model, iOS version, app version, and the steps that led to the issue. Please do not send passwords or other highly sensitive information by email.